You can pay via multiple ways that include: 1- Cards Transactions - Credit / Debit Cards
2-Netbanking.
3-UPI - Google Pay / Phone Pay / Paytm.
4-Cash On Delivery

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

To find out when your order is arriving, you need to first log in to your account. Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details.
•Click on Orders to see the status of your current order (as well as your order history).
•After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email and SMS.
•In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
•If there are any other issues/ delays that come up, or you need the order to be delivered urgently, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. Additionally, you can visit the track order page and manually track your order using the order id.

For order cancellation, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

Yes, before shipping. Contact customer support for assistance.
Phone : +91 92055 81884

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

We are currently available across India.

All online orders from DeuxVincente.com are eligible for free shipping Pan-India.

We ship all orders within 24 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered. International orders take 5-10 working days to get delivered.

Yes, before shipping. Contact customer support for assistance.
Email : contact@deuxvincente.in
Phone : +91 92055 81884

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on contact@deuxvincente.in so that we can hold our shipment until you are available at the location.

Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.

Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest

Refer to the wash & care instructions on the product description.

Kindly drop in an email to contact@deuxvincente.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.

Kindly drop in an email to contact@deuxvincente.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.

Yes, you can return a product. Once we receive the product and do the required quality checks, we can initiate a refund for your amount paid.

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

•In case there is a failure in payment, please retry and keep the following things in mind:
•Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
•If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
•For any further clarification, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•Yes, we do. You can email us with your order and design details at contact@deuxvincente.in
•We’ll also try and work out a discount for you, depending on the quantity of your order.

Email - contact@deuxvincente.in
WhatsApp - +91 92055 81884